Never Settle Travels Policy Manual

Advisor

Policy Manual

vision

To inspire a passion for travel and adventure while providing exceptional customer service and creating lifelong memories for our clients.

mission

Our mission is to provide all our clients with an exceptional travel experience that allows them to explore the world in a way that is meaningful and enriching.

Integrity

Never Settle Travels takes integrity very seriously and has implemented a strict policy to ensure that all our actions are ethical and transparent. We are committed to providing our clients with accurate and honest information about the destinations, accommodations, and services we offer. Our team members are expected to act with integrity in all their interactions with clients, suppliers, and partners. We believe that integrity is essential to building trust with our clients and maintaining our reputation as a reliable and professional travel agency.

Transparency

Never Settle Travels is committed to providing transparency to our customers. We believe that honesty and openness are essential for building trust and delivering exceptional service. We strive to provide clear and accurate information about our travel packages, pricing, and policies. If you have any questions or concerns, please do not hesitate to reach out.

company

Values

Honesty

As a travel advisor, it is important to establish a honest relationship with all clients. Here are some key points to consider when interacting with clients.

Clearly communicate any fees and cancellation policies upfront.
Disclose any conflicts of interest that may arise when recommending certain destinations or accommodations.
Provide accurate information about travel itineraries, including any potential risks or safety concerns.
Ensure that all advertising and marketing materials are truthful and not misleading.
Implement a process for handling customer complaints or disputes in a fair and timely manner.

By establishing an honesty policy, travel agents can build trust with their clients and maintain a positive reputation in the industry.

company

culture

Our company culture is one of positivity, excitement, and passion. Advisors are encouraged to share their love for travel with customers and are given the tools to create unforgettable experiences. The company values collaboration and creativity, allowing for innovative ideas to flourish. Team members are also provided with opportunities for personal and professional growth, further fueling their passion for the travel industry. The result is a culture that not only benefits the advisors but also creates exceptional experiences for customers.

As a 1099 employee, also known as an independent contractor, you have the right to control your own work schedule. You are free to create your own schedule. Additionally, as an independent contractor, you are responsible for managing your own time and meeting any deadlines or payment milestones agreed upon with your clients.

the rights and obligations

You are responsible for paying your own taxes. This means you are required to report your income and pay both federal and state income taxes, as well as self-employment taxes. Unlike traditional employees, 1099 workers do not have taxes withheld from their paychecks by their employer. It is important for 1099 employees to keep accurate records of their income and expenses throughout the year to ensure they pay the correct amount of taxes and avoid penalties or fines. Failure to pay these taxes can result in legal and financial consequences.

of the Advisor

You are responsible for providing your own work equipment and tools. This includes computers, phones, software, and other necessary materials. Additionally, you responsible for covering your own business expenses, such as travel costs and office supplies. Further details on what software, tools and expenses are provided by Never Settle Travels can be found in your sub-agent contract.

It is your obligation to fulfill any contractual obligations with your clients. This means that you must adhere to the terms and conditions of the agreement that you have with clients, vendors and Never Settle Travels. Additionally, it is important to maintain a high level of professionalism and ethical standards in your work. This includes being honest and transparent with your clients, providing them with accurate information, and treating them with respect and dignity. By upholding these values, you can build a strong reputation and earn the trust and loyalty of your clients.

Professionalism and Integrity: Sub-agents shall conduct themselves with the highest level of professionalism and integrity at all times. This includes honesty, transparency, and ethical behavior in all interactions with clients, partners, and colleagues.

Code of Conduct

Client-Centric Approach: Sub-agents shall prioritize the best interests of clients. This includes actively listening to client preferences, providing accurate and comprehensive information, and delivering personalized travel solutions that meet their needs.

Introduction:

This Code of Conduct outlines the expectations, ethical standards, and professional behavior that all sub-agents associated with Never Settle TrAVELS (hereinafter referred to as the "Company") are expected to adhere to.

This policy aims to maintain the reputation of the Company and ensure exceptional service for our valued clients.

Confidentiality: Sub-agents shall respect the confidentiality of client information, ensuring that sensitive details and personal information are handled securely and not disclosed without proper authorization.

Compliance with Laws and Regulations: Sub-agents shall comply with all applicable laws and regulations, including but not limited to travel industry regulations, data protection laws, and advertising standards.

Transparency in Pricing: Sub-agents shall provide clear and transparent pricing to clients, including any fees, commissions, or markups associated with travel arrangements. Clients should be informed of all costs upfront.

Conflict of Interest: Sub-agents shall avoid situations where personal interests may conflict with the best interests of clients or the Company. Any potential conflicts of interest should be disclosed promptly.

Accuracy of Information: Sub-agents shall ensure that all information provided to clients, partners, and colleagues is accurate and up-to-date. This includes details related to itineraries, pricing, travel restrictions, and booking conditions.

Avoidance of Misrepresentation: Sub-agents shall refrain from making false, misleading, or exaggerated claims about travel products, services, or destinations. Honesty and integrity in communication are essential.

Effective: 8/1/2023

Adherence to Company Policies: Sub-agents shall adhere to all Company policies, including but not limited to those related to payment, commission structure, and customer service standards.

Code of Conduct

10.

Professional Development: Sub-agents are encouraged to continuously enhance their knowledge and skills through professional development opportunities. Staying informed about travel industry trends and updates is essential for providing the best service to clients.

11.

Resolving Disputes: In the event of any disputes or disagreements, sub-agents are encouraged to communicate with the Company promptly to seek resolution in a professional and respectful manner.

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12.

Termination of Agreement: Failure to comply with this Code of Conduct may result in termination of the sub-agent agreement with the Company.

By acknowledging this Code of Conduct, sub-agents affirm their commitment to upholding the highest standards of professionalism, ethics, and client service as representatives of

Never Settle Travels

Never Settle Travels Representative's Name: ______________________

Signature: ___________________________

Date: _______________________________

Sub-Agent's Name: ____________________

Signature: ___________________________

Date: _______________________________

Effective: 8/1/2023

Integrity and Honesty: Sub-agents shall conduct themselves with the highest levels of integrity and honesty. This includes providing accurate information, avoiding misrepresentation, and refraining from any form of dishonesty or deception.

Ethics

Policy

Transparency and Disclosure: Sub-agents shall provide clients with transparent information about pricing, fees, commissions, and any potential conflicts of interest. Clients should be fully informed before making any travel decisions.

Introduction:

This Ethics Policy outlines the ethical principles and standards that all

sub-agents associated with Never Settle Travels (hereinafter referred to as the "Company") are expected to uphold. As ambassadors of our brand, sub-agents play a crucial role in maintaining our reputation for integrity, professionalism, and exceptional service.

Client Interests First: Sub-agents shall prioritize the best interests of clients when making travel recommendations or arrangements. Client satisfaction and well-being should guide all decisions and actions.

Confidentiality: Sub-agents shall maintain the confidentiality of client information and shall not disclose personal details, preferences, or other sensitive information without proper authorization.

Compliance with Laws and Regulations: Sub-agents shall comply with all applicable laws, regulations, and industry standards that govern the travel and tourism sector. This includes adhering to data protection and consumer rights laws.

Fair Competition: Sub-agents shall engage in fair and ethical competition with other travel professionals. Unfair business practices or attempts to undermine competitors are strictly prohibited.

Avoidance of Conflicts of Interest: Sub-agents shall avoid situations where personal interests may conflict with the best interests of clients or the Company. Any potential conflicts should be disclosed promptly.

Respectful Communication: Sub-agents shall communicate with clients, colleagues, and partners in a respectful and professional manner. Discrimination, harassment, or offensive language is strictly prohibited.

Effective: 8/1/2023

Ethical Marketing and Advertising: Sub-agents shall engage in truthful and ethical marketing and advertising practices. Any promotional materials or communications should accurately represent the travel products or services being offered.

Ethics

Policy

10.

Professional Development: Sub-agents are encouraged to invest in their professional development by staying updated on industry trends, regulations, and best practices. Continuous learning enhances the quality of service provided to clients.

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11.

Reporting Ethical Concerns: Sub-agents are encouraged to report any ethical concerns, violations, or potential breaches of this policy to the Company's management promptly and confidentially.

12.

Compliance and Accountability: Failure to adhere to this Ethics Policy may result in disciplinary action, including termination of the sub-agent agreement with Never Settle Travels.

By acknowledging this Ethics Policy, sub-agents affirm their commitment to upholding the ethical standards and values of Never Settle Travels

Never Settle Travels Representative's Name: ______________________

Signature: ___________________________

Date: _______________________________

Sub-Agent's Name: ____________________

Signature: ___________________________

Date: _______________________________

Effective: 8/1/2023

Definition of Confidential Information: Confidential information refers to any non-public information related to the Company's business operations, clients, partners, strategies, financials, or any other information that, if disclosed, could cause harm to the Company, its clients, or its reputation.

Confidentiality

Policy

Handling of Client Information: Sub-agents shall handle client information with the utmost care and discretion. This includes personal details, preferences, booking history, payment information, and any other information provided by clients.

Introduction:

This Confidentiality Policy outlines the guidelines and expectations regarding the handling of confidential information by sub-agents associated with Never Settle Travels (hereinafter referred to as the "Company"). Confidential information includes sensitive client data, business strategies, and proprietary information that must be protected to maintain client trust and uphold the Company's reputation.

Non-Disclosure Agreement: All sub-agents are required to sign a Non-Disclosure Agreement (NDA) upon joining Never Settle Travels. The NDA outlines the commitment to maintaining the confidentiality of all client and Company-related information.

Use of Confidential Information: Confidential information shall be used solely for the purpose of fulfilling travel bookings and arrangements for clients. Sub-agents shall not use confidential information for personal gain or any purpose unrelated to their role as travel professionals.

Disclosure to Third Parties: Confidential information shall not be disclosed to any third parties without proper authorization. Sub-agents shall refrain from sharing client information, business strategies, or proprietary data with external entities.

Data Security: Sub-agents shall take appropriate measures to ensure the security of confidential information, including protecting physical documents and digital files with password protection, encryption, and secure storage.

Client Communication: Sub-agents shall communicate client information only with the clients themselves or with designated representatives, ensuring that client confidentiality is maintained throughout all interactions.

Reporting Concerns: Sub-agents are encouraged to report any breaches, potential leaks, or unauthorized access to confidential information to the Company's management promptly and confidentially.

Effective: 8/1/2023

Confidentiality Policy

Post-Termination Obligations: Upon the termination of the sub-agent agreement, sub-agents shall return or securely delete all confidential information obtained during their tenure.

cONTINUED:

10.

Compliance and Accountability: Failure to adhere to this Confidentiality Policy may result in disciplinary action, including termination of the sub-agent agreement with Never Settle Travels.

By acknowledging this Confidentiality Policy, sub-agents affirm their commitment to safeguarding the confidentiality of sensitive information and maintaining the trust of clients and the Company.

Never Settle Travels Representative's Name: ______________________

Signature: ___________________________

Date: _______________________________

Sub-Agent's Name: ____________________

Signature: ___________________________

Date: _______________________________

Effective: 8/1/2023

Data

Protection Policy

Scope: This policy applies to all personal and sensitive data collected, processed, stored, or transmitted by sub-agents in the course of their activities as representatives of Never Settle Travels.

Compliance with Data Protection Laws: Sub-agents shall comply with all applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and any relevant local regulations.

Introduction:

This Data Protection Policy outlines the guidelines and procedures that all sub-agents associated with Never Settle Travels (hereinafter referred to as the "Company") are required to follow to ensure the proper handling, protection, and privacy of personal and sensitive data in accordance with data protection laws.

Collection and Processing of Data: Sub-agents shall only collect and process personal data necessary for legitimate business purposes, such as booking travel arrangements for clients. Consent shall be obtained from clients when required.

Data Security: Sub-agents shall implement appropriate security measures to protect personal and sensitive data from unauthorized access, disclosure, alteration, or destruction. This includes using strong passwords, encryption, and secure storage.

Purpose Limitation: Personal data shall only be processed for the specific purposes for which it was collected. Sub-agents shall not use personal data for any unauthorized or unrelated purposes.

Data Accuracy: Sub-agents shall take reasonable steps to ensure the accuracy and completeness of the personal data they process. Clients shall be provided with the means to update their information.

Data Retention: Personal data shall not be retained for longer than necessary for the purposes for which it was collected, in accordance with applicable laws and the Company's data retention policies.

Data Sharing and Disclosure: Personal data shall not be shared or disclosed to third parties without proper authorization from the client or as required by law. Data sharing with partners shall be done in compliance with contractual agreements and privacy standards.

Effective: 8/1/2023

Data

Protection Policy

Cross-Border Data Transfers: Sub-agents shall ensure that any cross-border transfers of personal data comply with applicable data protection laws and regulations. Adequate safeguards shall be in place when transferring data to countries without adequate data protection laws.

10.

Data Subject Rights: Sub-agents shall respect the rights of data subjects, including the right to access, rectify, erase, restrict processing, and object to processing of their personal data. Requests from data subjects shall be promptly addressed.

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11.

Reporting Data Breaches: Sub-agents shall report any actual or suspected data breaches to the Company's management immediately. Prompt action shall be taken to mitigate the impact of breaches and notify affected individuals, if necessary.

12.

Post-Termination Obligations: Upon the termination of the sub-agent agreement, sub-agents shall return or securely delete any personal data obtained during their tenure.

13.

Compliance and Accountability: Failure to adhere to this Data Protection Policy may result in disciplinary action, including termination of the sub-agent agreement with Never Settle Travels.

By acknowledging this Data Protection Policy, sub-agents affirm their commitment to ensuring the privacy and protection of personal and sensitive data in accordance with the highest data protection standards.

Never Settle Travels Representative's Name: ______________________

Signature: ___________________________

Date: _______________________________

Sub-Agent's Name: ____________________

Signature: ___________________________

Date: _______________________________

Effective: 8/1/2023

Company

contact

815-260-8228

Kendra@NeverSettleTravels.com

NeverSettleTravels.com

Live the life

you dream